Update Your Payment Method via Support Ticket

Step-by-Step Instructions for Requesting a Payment Method Update

1. Go to the Help Center

   • Visit our Help Center at https://myeasyinvoicemanager.freshdesk.com/support/home 

2. Submit a Ticket

   • Click the "New Support Ticket" button or select "Submit a Request".

3. Fill Out the Ticket Form

   • Complete the ticket form with the following information:

     • Subject: “Request to Update Payment Method”
     • Description: Provide details about your request, including:
       • Your full name.
       • Your registered email address (the email used to sign up for your account).
       • A simple note requesting to update your credit card details.

   • Example Description:

     Hello, I need to update the credit card associated with my account. Please let me know the next steps or if additional information is required. Thank you!
     

4. Submit the Ticket

   • Once you’ve filled in the required details, click the Submit button. You’ll receive a confirmation email that your ticket has been created.

5. Wait for Our Response

   • Our support team will respond to your ticket within [your standard response time, e.g., 24-48 hours]. We will guide you through the secure process to update your payment method.

How We Handle Your Request

For your security:

• We will NOT ask for sensitive credit card details via email or the support ticket.
• Our team will send you a secure link where you can safely update your payment method.
• If necessary, we will guide you through a secure channel to ensure your information remains protected.